The Seven Steps to World Class Hiring!
By Annette Monks, CTS
President, Carlton Staffing
Many companies that do not have a Human Resources Department might feel they are at a disadvantage when it comes to hiring. This could be true. After all, if they do not have a hiring process in place to manage the recruitment and of new potential hires, these things could happen:
- Lack of candidates due to ineffective or nonexistent sourcing.
- Disorganization of the interview process resulting in poor representation of the company to candidates who interview.
- Inconsistent hiring practices could lead to unfair hiring practices.
That’s the bad news. The good news is that you do not have to have your own Human Resources Department to implement World Class Hiring. Here are the 7 simple steps for establishing the process for World Class Hiring.
- Plan. Prior to each hire you must determine the who, what, when, where, how, and why for the new position and the hiring process.
- Who will be involved in the process? Who will take the lead? Who makes the final decision?
- What are you needing in this person? Do you have a job description in place along with the compensation plan prepared? What materials will you share with the candidates to entice them to join your organization?
- When will this person interview and when will they start? Is the schedule mapped out?
- Where will interviews take place? Where will you recruit/source for candidates? Where will this person office/work?
- How will we organize the process? The order of interviews? How will we house all of the candidate information for each person who interviews with us? How will we deliver rejections and or make the offer?
- Why is this position open? This is a huge question for candidates. Also, prepare for why they should join your company vs. your competition.
- Source/Screen. Use a multi-faceted approach to finding candidates: social media, paid sites, general networking with your colleagues, schools, associations, etc.
- Interview. This is not to be taken lightly. Extreme planning should take place prior to each interview to ensure you make the very most out of each visit. At the very least, review their resume and LinkedIn profile and look for red flags. This way you can be prepared with questions about those red flags and other aspects of their background. Check back here for a future blog on “Red flags to look for on a resume AND Red flags to look for in the interview with a candidate!”
- Pre-offer evaluations. Take advantage of all of the options related to skills testing, communication/personality profiles, and general behavioral evaluations to help make the best match. There are many options out there at a variety of prices to fit into any budget. See our website for a free option!
- The offer. Have a proper offer letter along with all company information prepared such as employment agreement, benefits information, activity expectations (for sales or service), post-offer employment screening forms, etc. Candidates are often comparing offers. The more information you can share with them, the more seriously they will take your offer.
- Post offer pre-employment screening. Screening such as drug tests, reference checks, and criminal background checks are conducted during this time. All offers should be made pending acceptable results from pre-employment screening. Be sure to run your pre and post-offer screening steps by your employment attorney to be sure your company is in compliance with all employment laws and guidance.
- Welcome/Orientation. This is the most overlooked step. This step sets the tone for the new employee’s entire experience with the company. This step includes:
- An email or phone call to the new hire giving the details of what to expect on their first day.
- A designated person to greet the new hire and show/introduce them around on the first day.
- A written onboarding plan including new hire paperwork and a calendar of all company/dept. functions, meetings, etc…
- A prepared workspace that is clean and all equipment in working order.
- Business cards ordered.
- Nice steps like first-day lunch with the team, etc. are helpful.
That’s it! Put these Seven Steps in place and you will be on your way to having World Class Hiring!